A list of questions we often get asked. If the answer you are looking for is not here, please contact us.
How can I contact my child’s Warwickshire Music teacher?
Please communicate through your child's Practice Diary (issued by the Warwickshire Music teacher), via the online portal or email firstname.lastname@example.org
What should I do with a broken Warwickshire Music instrument?
Please complete a instrument swap form at the link below
Or contact us at email@example.com with your child's full name, school and details of instrument including serial number.
As per the terms and conditions of hire the hirer is responsible for any damage to the instrument during the hire period. Please see our terms and conditions here
Can I buy the instrument we have been hiring?
Unfortunately, we do not sell any of our instruments as these are needed for new pupils. However, you can find more information on buying an instrument here
How long can we hire the instrument for?
Instruments are available for up to three years!
The first year hire is free, you can then hire the instrument for two years after the first year free hire. (subject to availability)
See Instrument hire.
If you are eligible for Warwickshire Music remission you can retain the instrument free of charge for as long as your child continues their lessons with Warwickshire Music
See Payments, remissions and help for families
What is the VAT free scheme for purchasing instruments?
Called the Assisted Purchase Scheme this enables the purchase of certain instruments through schools, VAT free
For full details click here.
When does the music centre start?
Click on here to find out our teaching weeks for instrumental/vocal lessons in our music centres
How many weeks do Warwickshire Music teachers teach per term?
Warwickshire Music teachers work an average of 11 weeks per term in schools and music centres. This will vary depending on term lengths. However, over the course of the academic year they will teach for 33 weeks for instrumental and vocal lessons.
What if my child is off sick?
Generally a child’s absence is classed as a spent lesson, however, for serious or long term illness please contact Warwickshire Music for advice on how we can help.
Can I pay my invoice(s) over the phone?
Currently, we can only accept payments made via the online portal
How can I tell if my online payment has gone through?
You will receive an email confirming payment. You can also check the online portal as any payments should show on your account.
If a payment you have made isn't showing on your account please email firstname.lastname@example.org
Who do I make cheques payable to?
Warwickshire County Council
My child wants to join a group, how do I know which one is suitable?
Please look at the Join a Group page.
If you do not know which group is best for your child please contact their teacher
How much notice do I need to give if my child decides to stop lessons at the music centre or a direct parent billed school?
You will need to give us a notice to stop music lessons as per the terms and conditions here
Please request your withdrawal from lessons via the online portal
My child has started lessons at school with a Warwickshire Music teacher. How can I get an instrument?
Warwickshire Music provides new pupils with an instrument free of charge for their first year of playing
(this is subject to availability and certain instruments such as keyboards and drum kits are not included).
If you would like to hire an instrument through Warwickshire Music please complete an instrument hire application via the online portal
How can I find out what music group activities are available from Warwickshire Music?
Go to our Join a Group page which gives your details of all the groups available throughout the county.
How can I return an instrument?
Our Warehouse is now available to return instruments to. The Warehouse will be open Monday to Friday between 9:00am and 4:00pm for instrument returns. The address is below:
Warwickshire Music Hub - Unit 5
WCC Hawkes Point
1 Hawkes Drive
Heathcote Industrial Estate
If you are returning an instrument to school please get permission before returning the instrument to the school or a Warwickshire Music Teacher, then complete the instrument return form below, so that we can arrange our warehouse team to collect. Failure to do so, may result in you being charged for a subsequent term.
Please request to return the instrument via the online portal