A list of questions we often get asked. If the answer you are looking for is not here, please contact us.
How can I contact my child’s Warwickshire Music teacher?
Please communicate through your child's Practice Diary (issued by the Warwickshire Music teacher) or contact the Warwickshire Music office on 01926 742630 or email@example.com.
What should I do with a broken Warwickshire Music instrument?
Please complete a instrument exchange form at the link below
Or contact us at firstname.lastname@example.org with your child's full name, school and details of instrument including serial number.
Depending on the circumstances of the breakage, there may be a charge
See Instrument insurance under Instrument loan and hire.
Can I buy the instrument we have been hiring?
Sorry, we do not sell instruments direct as these are needed for new pupils. However, help is available through the Assisted Purchase Scheme. Alternatively you might like to use the link to Normans or Presto on the Parent's page.
How long can we hire the instrument for?
Instruments are available for up to three years!
The first year hire is free, you can then hire the instrument for two years after the first year free hire. (subject to availability)
See Instrument loan and hire.
If you are eligible for Warwickshire Music remission you can retain the instrument free of charge for as long as your child continues their lessons with Warwickshire Music
See Payments, remissions and help for families
What is the VAT free scheme for purchasing instruments?
Called the Assisted Purchase Scheme this enables the purchase of certain instruments through schools, VAT free
For full details click here.
When does the music centre start?
Click on Term Dates to find out when music centres start each term.
How many weeks do Warwickshire Music teachers teach per term?
Warwickshire Music teachers work an average of 11 weeks per term in schools and 10 weeks per term at music centres. This will vary depending on term lengths. However, over the course of the year they will teach 33 and 30 weeks respectively.
What if my child is off sick?
Generally a child’s absence is classed as a spent lesson, however, for serious or long term illness please contact Warwickshire Music for advice on how we can help.
Can I pay my invoice(s) over the phone?
You can pay via debit/credit card over the phone.
You can also pay online Here
Or send a cheque to the Warwickshire Music Office made out to "Warwickshire County Council"
Can I make one payment online to cover all my child’s Warwickshire Music activities?
As individual reference numbers are needed for each activity, unfortunately, they will need to be paid separately.
How can I tell if my online payment has gone through?
You will receive two emails confirming payment, one from Warwickshire Music and one from WorldPay direct.
Who do I make cheques payable to?
Warwickshire County Council
My child wants to join a group, how do I know which one is suitable?
Please look at the Warwickshire Music activity sheet on the Join a Group page. This provides details of all the groups running in your area with the required level for junior, intermediate or area standard also see Music Centres.
If you do not know which group is best for your child please contact their teacher via the Practice Diary.
How much notice do I need to give if my child decides to stop lessons at the music centre?
You will need to give us a half terms notice to stop music centre lessons
My child has started lessons at school with a Warwickshire Music teacher. How can I get an instrument?
Warwickshire Music provides new pupils with an instrument free of charge for their first year of playing
(this is subject to availability and certain instruments such as keyboards and drum kits are not included).
If you would like to hire an instrument through Warwickshire Music please complete and submit the hire application Here.
How can I find out what music group activities are available from Warwickshire Music?
Go to our Join a Group page which gives your details of all the groups available throughout the county.
How can I return an instrument?
As per the terms and conditions of the hire contract, you will need to return the instrument to our offices in Warwick. If you are returning to our office, the opening hours are 9-4:30 Monday-Friday.
Please get permission before returning the instrument to the school or a Warwickshire Music Teacher, then complete the instrument return form below, so that we can arrange our warehouse to collect. Failure to do so, may result in you being charged for a subsequent term.